TERMS OF REFUNDS

Refund fees and deadlines :

Refund fees are applied depending on the payment card used at ticket purchase time, fees applies per ticket :

• International payment cards : 10 euros or the equivalent for tickets issued on the domestic network, or 15 euros for tickets issued on the international network.
• Domestic/Algerian CIB Payment Cards : 500 DZD for tickets issued on the domestic network and 1000 DZD for tickets issued on the international network.

Ticket refund depends on fare conditions.

Tax refund :

Unused taxes and fees are refundable (taxes and fees chargeable for an actual boarding of the passenger), except fiscal stamps (DZ) for tickets sold within Algeria and ticketing fees, which amount depends on the route and selling point.

• Refund Request of taxes should be submitted online via our complaints platform.
  (select the payment method used during the purchase).

• For tickets purchased in an AIR ALGERIE agency, request of taxes refund should be submitted to the same agency, and refund fees may be applied depending on the country of purchase.