Frequently asked questions (FAQ)

Two search options are available on our website:

Schedule: A flight list is displayed according to the selected dates. The lowest available fare is provided.

Price (date flexible): A selection of the lowest available fares within one week is displayed, including the selected date.

We handle all your queries for the entire Air Algérie network (direct flights and / or connection flights) to:

You can book up to 9 passengers (adults and children) on the same booking.

The number of babies/infants must be less than or equal to the number of adults per booking.

All passengers whom do not meet online purchase conditions are invited to contact directly any Air Algerie agency.

Applicable fare conditions are displayed during booking steps and are sent by email once your booking is completed.

It is strongly recommended to read the tariff conditions of your ticket before purchasing.

For any questions or further details, please contact our call center.

Sometimes two passengers book almost simultaneously and get two different fares. The given fare depends on available booking classes. There are many booking classes referring to different fares, for each one a limited number of seats is allocated. When the number of seats allocated for a fare is entirely booked, availablity at this time is in the higher fare.

The given fare online is the final one to be paid. It consists of:

• Fare excluding taxes
• Taxes and charges

Air Algérie does not charge any other fees to its passengers.

Can i buy my ticket on line on www.airalgerie.dz ?

Yes, there are (03) possibilities depedning the chosen form of payment and the country of departure :

You can book on line and buy your ticket at any Air Algérie agency without additional fees.

*** Applicable on flights from Algeria and domestic flights only.

Yes, your booking is maintained 48 hours. Payment reminders mails are sent to the mail adress provided during the booking process.Once the time limit elapses, the booking is cancelled and a cancellation email is automatically generated.ted.

The fare displayed during the booking is not guaranteed especially when it is a promotional fare, the latter is submitted to last ticketing date.

We therefore recommend collecting your ticket the same day of booking. Contact our Call-Center for further information about the booked fare.

Your booking confirmation, your ticket and fare conditions related to the paid ticket are sent to the mail address given during the booking process.

I didn’t receive my confirmation, what should I do?

Only some bookings are eligible for changes if permitted by fare conditions.

Changes are possible at any AIR ALGÉRIE agency. It is also possible to change full-fare tickets (not subject to any restriction) by calling our Call-Center.

The offer code should be introduced in the appropriate box before validating the fare/flight research process, in order to have discounts on tickets bought online. Promotional codes are subject to sales time limit.

These codes are provided occasionaly on our web site or send by email to our customers : book on our website or subscribe to our newsletter to recive our offers.

All information related to the passenger and his travel are recorded on Air Algerie data base. Electronic tickets cannot be lost. Contact any Air Algerie agency to reprint your ticket without additional fees, or print your ticket from our web site in "Manage my booking" section. 

Your ticket could be refunded depending on related fare conditions.

The refund of your ticket depends on the payment method used.

The refund is done only on the account of the card used for payment.

Refund is made on the bank account of the card used for payment, within a maximum period of 6 months.

You can buy your ticket with international credit cards or using the Algerian interbank payment card (CIB).

Yes all currencies are accepted ie EUR, USD, CAD, GBP, CHF ...

How can I use my ALGERIAN CIB CARD to buy online?

Check with your bank if your card includes E-payment service and that you have the e-commerce password for online purchase.

Can I use my card to pay for tickets online for a third person ?

Yes, it is possible to make an online payment to a third person, However, make sure to provide correct information ( name ,passport, flight details ) 

The error may be caused by different reasons (capped card, insufficient funds, ineligible card to online shopping ...), you can always contact us and send the error using our contact form.

You can view your booking details on the web site in "Manage my booking" section, by providing your passenger name and booking reference. you can also print your booking and your ticket details.

You can manage your booking either to :

• Choose your favorite seat,
• Request a special meal,
• Report a special needs, ( Wheelchair, hearing and visually impaired passenger ),
• Introduce your contact details and your travel data (passport number, frequent flyer card number),
• Print your ticket,
• Upgrade your ticket.

For operating reasons, your selection can be modified.

If you want to send us your questions, comments and suggestions or if you want to make a claim, you can do this via our contact forms. For further information you can contact our Call Center or any AIR ALGERIE agencies. 

• By sending you claim by letter to Air Algérie Office where you ticket has been purchased ,
• On the complaints registers available on air algerie offices,
  • For frequent flyers program claims : by email to: airalgerieplus@airalgerie.dz or fax to: +213 749 665,
  • For any related issues (purchase, bookings, payments) by credit cards on www.airalgerie.dz web site : by email to: helpdesk@airalgerie.dz,
  • For any related issues (purchase, bookings, payments) by CIB card on www.airalgerie.dz web site : by email to: helpdesk-cib@airalgerie.dz,
  • For any claim related to flight delay or cancellation by sending you claim by letter to the nearest Air Algérie Office to your place of residence
  • For baggage issues by an immediate claim to airport service "Litige Bagages" of your arrival or by completing required information on line claim form. Lien vers formulaire

You must provide all information required to process your request as the name of the customer, thetravel information ,the subject of the request or the claim and the supporting documents.

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