Claim
Cancellation or flights delay, denied boarding, behavior, and services
If you wish to file a claim relating to a delay, a cancellation of flight or a denied boarding, a behavior, services provided, … .we invite you to send your claim to our email address [email protected] or by post to the address of AIR ALGERIE representation nearest to your place of residence .(See list)
The claim must contain the following information:
- Personal Information: Surname/First name, Address, Email, Phone number…
- Travel Information: Date of travel, Ticket Number, Flight Number, itinerary ,
- Supporting documents: Copy of the ticket, Boarding card, Invoices related to expenditures incurred,…
Baggage incident
If upon arrival at destination airport, you notice the absence of your baggage or its deterioration, you must immediately go to the Airport Baggage Complaints service to report the incident, before leaving the airport.
You will receive A document called a Property Irregularity Report (PIR), with a file number that you should keep.
In case of absence of a response to your request filed at the airport, AIR ALGERIE offers you the opportunity to relaunch your request by sending a written claim by post to the address of AIR ALGERIE representation nearest to your place of residence (See list).
The claim must contain the following information:
- Personal Information : Surname/First name, Address, Email, Phone number…
- Travel Information : Date of travel, Ticket Number, Flight Number, itinerary,
- Supporting documents : A copy of the Property Irregularity Report (PIR)
- A copy of your ticket and those of the people who made the travel at the same time as you if this were the case,
- Boarding card,
- Baggage identification tag,
- Excess baggage ticket in case of excess baggage.
Please make sure that your information related to surname, address, phone number, Email is correct. This information will help us to return your baggage as quickly as possible.
Limitations of liability
Please see our conditions of carriage to learn more about our liability limitations about Mishandled baggage.
Web Purchase
- If you have experienced any problems during the transaction (booking, payment …) on the Air Algerie website, we invite you to use our contact forms.You can also send us your claim by email
- To [email protected] for any purchase made with international credit card,
- To [email protected] fo any purchase made with Algérie Poste Card EDAHABIA
- To [email protected] for any purchase made with CIB card.
- Personal Information: Surname/First name, Email, Phone number,…
- Travel Information: Origin/Destination, Date of transaction (buying),
- Supporting documents: Payment reference, file number, ticket number, form of payment (VISA or CIB)
AIR ALGERIE PLUS loyalty program
- If you are a member of AIR ALGERIE PLUS and you have problems concerning the regularization of your miles, not receiving the card, forget your login and/or password, card advantages not applied, … we invite you to send us an e-mail at: [email protected]
- The claim must contain the following information :
- Personal Information: Surname/First name, Email, Phone number , Membership number…
- Travel Information: Date of travel, Ticket Number.
For any additional information you can contact our Call Center:
Contact Center Air Algérie
Algeria+213 21 98 63 63
France+33 1 76 54 40 00
Switzerland+41 21 530 94 83