I WISH TO BOOK ONLINE,HOW TO CHOOSE MY FLIGHT?
Two search options are available on our website:
Schedule: A flight list is displayed according to the selected dates. The lowest available fare is provided.
Price (date flexible): A selection of the lowest available fares within one week is displayed, including the selected date.
WHAT KIND OF FLIGHTS CAN I BOOK ON LINE?
We handle all your queries for the entire Air Algérie network (direct flights and / or connection flights) to:
| One-Way | Un seul vol |
|---|---|
| Return | Arrival point of your first flight is the departure point of your return flight. |
| Multiple Destinations | the origin point of the return flight is different from the arrival of your departure flight and your travel include several segments, you can select up to six (06) flights on your booking. |
FOR HOW MANY PASSENGERS CAN I BOOK ON LINE?
You can book up to 9 passengers (adults and children) on the same booking.
The number of babies/infants must be less than or equal to the number of adults per booking.
| Passenger | Age | Condition |
|---|---|---|
| Adult | 12 years and more | – |
| Infant | From 2 to 11 years | Must be accompanied at least by one adult |
| Toddler | Less than 2 years | Each baby must be accompanied at least by one adult |
All passengers whom do not meet online purchase conditions are invited to contact directly any Air Algerie agency.
HOW TO GET MORE INFORMATION ABOUT FARE CONDITIONS?
Applicable fare conditions are displayed during booking steps and are sent by email once your booking is completed. It is strongly recommended to read the tariff conditions of your ticket before purchasing.
For any questions or further details, please contact our call center.
WHAT MAKES FARE VARIATION ?
Sometimes two passengers book almost simultaneously and get two different fares. The given fare depends on available booking classes. There are many booking classes referring to different fares, for each one a limited number of seats is allocated. When the number of seats allocated for a fare is entirely booked, availablity at this time is in the higher fare.
ARE THERE ADDITIONAL FEES TO THE GIVEN FARE ONLINE?
The given fare online is the final one to be paid. It consists of:
- Fare excluding taxes
- Taxes and charges
Air Algérie does not charge any other fees to its passengers.
TICKETING TIME LIMIT AND ONLINE PURCHASE :
Can i buy my ticket on line on www.airalgerie.dz ?
Yes, there are (02) possibilities depedning the chosen form of payment and the country of departure :
| Used mode | Application | Deadlines |
|---|---|---|
| Online ticket purchasing in Algerian Dinar using the Algerian interbank payment card (CIB) or Edahabia card. | Flights from Algeria and domestic flights | 05 hours before the departure |
| Online ticket purchasing (Euro, Canadian Dollar, Swiss Franc, Yuan, Pound, US Dollar…etc.) | All Air Algérie flights | 05 hours before the departure |
I CHOSE TO PAY AT AGENCY, CAN MY BOOKING BE CANCELLED?
Yes, your booking is maintained 48 hours. Payment reminders mails are sent to the mail adress provided during the booking process.Once the time limit elapses, the booking is cancelled and a cancellation email is automatically generated.ted.
I CHOSE TO PAY AT THE AGENCY, WILL THE FARE BE DIFFERENT THEN?
The fare displayed during the booking is not guaranteed especially when it is a promotional fare, the latter is submitted to last ticketing date.
We therefore recommend collecting your ticket the same day of booking. Contact our Call-Center for further information about the booked fare.
I DIDN’T RECEIVE MY BOOKING CONFIRMATION:
Your booking confirmation, your ticket and fare conditions related to the paid ticket are sent to the mail address given during the booking process.
I didn’t receive my confirmation, what should I do?
| SPAM | Check your email SPAM folder. the confirmation mail could be there. in case of doubts or if online payment has been proceeded , contact us by mail. | |
|---|---|---|
| For tickets purchased by international credit card | Send an e-mail to : [email protected] | |
| For tickets purchased by Algérie Poste Card EDAHABIA | Send an e-mail to : [email protected] | |
| For tickets purchased by CIB Card | Send an e-mail to : [email protected] |
I BOUGHT MY TICKET AND WANT TO CHANGE MY BOOKING?
Only some bookings are eligible for changes if permitted by fare conditions.
Changes are possible at any AIR ALGÉRIE agency. It is also possible to change full-fare tickets (not subject to any restriction) by calling our Call-Center.
WHAT IS A “PROMOTIONAL CODE” AND HOW TO USE IT?
The offer code should be introduced in the appropriate box before validating the fare/flight research process, in order to have discounts on tickets bought online. Promotional codes are subject to sales time limit.
These codes are provided occasionaly on our web site or send by email to our customers : book on our website or subscribe to our newsletter to recive our offers.
I LOST MY TICKET, WHAT SHOULD I DO?
All information related to the passenger and his travel are recorded on Air Algerie data base. Electronic tickets cannot be lost.
Contact any Air Algerie agency to reprint your ticket without additional fees, or print your ticket from our web site in “Manage my booking” section.
CAN I REFUND MY TICKET PURCHASED ON LINE ?
Your ticket could be refunded depending on related fare conditions.
How can I request a refund of my ticket?
The refund of your ticket depends on the payment method used.
| Ticket puchased on line www.airalgerie.dz: | Make your request online via our refund claim form. |
|---|---|
| Ticket purchased online with an international credit card | Send an e-mail to [email protected] |
| Ticket purchased online with CIB card or Edahabia card | Send an e-mail to [email protected] Send an e-mail to [email protected] |
| Ticket purchased in Air Algerie agency | adress your request to the same agency. |
| Ticket puchased in an agency other than Air Algerie | adress your request to the same agency. |
| Prime tickets | send your request to [email protected] |
Can I receive a refund on a different account from the one that was used for payment?
The refund is done only on the account of the card used for payment.
WHAT IS THE MAXIMUM TIME TO REFUND MY TICKET PURCHASED VIA INTERNET?
Reponse to refund requests is made within maximum a period of 6 months.
What type of card can I use to purchase a ticket online?
You can buy your ticket with international credit cards or using the Algerian interbank payment card (CIB) or Edahabia card.
| Credit card | currency accepted | Deadline for purchasing |
|---|---|---|
| Credit cards, Visa, MasterCard, | All currencies (EUR, CAD, GBP, CHF…) | 05h before flight departure. |
| Edahabia card or Algerian Interbank Card CIB | Algerian Dinar (DZD) | 05h before flight departure. |
I HAVE AN ACCOUNT IN USD, CAD, GBP … CAN I BUY MY TICKET ONLINE?
Yes all currencies are accepted ie EUR, USD, CAD, GBP, CHF …
- How can I use my EDAHABIA card on Air Algerie web site?
Online payment is possible with EDAHABIA by providing required information and one time password sent on your mobile, within payment term.More detailed information are available on: poste.dz
- How can I use my ALGERIAN CIB CARD to buy online?
Check with your bank if your card includes E-payment service and that you have the e-commerce password for online purchase.
- Can I use my card to pay for tickets online for a third person ?
Yes, it is possible to make an online payment to a third person, However, make sure to provide correct information ( name ,passport, flight details )
I CAN’T PAY MY TICKET ONLINE, AN ERROR MESSAGE IS displayed ?
The error may be caused by different reasons (capped card, insufficient funds, ineligible card to online shopping …), you can always contact us and send the error using our contact form.
CAN I VIEW MY ONLINE BOOKING DETAILS ?
You can view your booking details on the web site in “Manage my booking” section, by providing your passenger name and booking reference. you can also print your booking and your ticket details.
I WISH TO ADD OR MODIFY REQUESTS OR SERVICES RELATED TO MY BOOKING ?
You can manage your booking either to :
- Update passenger contact details (email address, phone number, and loyalty card number).
- Add additional services (such as purchasing baggage, adding sports equipment, requesting a wheelchair, or adding a pet).
- Modify your flight(s).
Qu’est ce que l’enregistrement en ligne ?
C’est une procédure en ligne qui fait office d’un préenregistrement et qui vous permet d’initier la procédure d’enregistrement afin de réduire le délai d’attente aux guichets à l’aéroport.
A quel moment puis-je m’enregistrer en ligne ?
Vous pourrez vous enregistrer en ligne 24H et jusqu’à 3H avant le départ du vol.
Comment puis-je m’enregistrer en ligne ?
Vous pouvez vous enregistrer en ligne en indiquant votre nom et la référence de votre réservation. Sélectionnez les passagers à enregistrer, introduisez les informations nécessaires et choisissez votre siège. Après vérification, confirmez votre enregistrement. Vous pourrez visualiser et/ou imprimer votre reçu/confirmation d’enregistrement.
Une confirmation d’enregistrement est envoyée par mail à l’adresse mentionnée.
Important : Le reçu d’enregistrement n’est pas une carte d’embarquement.
L’enregistrement en ligne me dispense t-il de l’enregistrement au niveau de l’aéroport ?
L’enregistrement en ligne ne remplace pas l’enregistrement à l’aéroport, mais réduit le temps de traitement de vos informations par le personnel au sol de la compagnie à l’aéroport.
Il est impératif pour tout passager de retirer sa carte d’embarquement au niveau des guichets d’enregistrement concernés par le traitement de son vol.
J’ai effectué mon enregistrement en ligne, à quelle heure dois-je arriver à l’aéroport ?
L’ouverture des comptoirs d’enregistrement est fixée à :
| 4 heures avant l’heure prévue du décollage | pour les vols au départ de l’aéroport d’Alger |
|---|---|
| 03 heures avant l’heure prévue du décollage | pour pour les vols au départ des autres escales |
L’heure limite d’enregistrement (fermeture des comptoirs d’enregistrement) est fixée à :
| 45 minutes | pour les vols domestiques |
| 90 minutes | pour l’aéroport d’Alger |
| 60 minutes | pour les autres escales |
Sur Quels vols je peux faire mon enregistrement en ligne ?
| ALGERIE / Vols au départ de | INTERNATIONAL/ Vols au départ de |
|---|---|
| Alger | Amman |
| Annaba | Tunis |
| Batna | Dubai |
| Bechar | Londres (Heathrow) |
| Bejaia | Marseille |
| Chlef | Montréal |
| Constantine | Paris (CDG) |
| Ghardaïa | Paris (ORY) |
| Hassi Messaoud | Pékin |
| Oran | – |
| Ouargla | – |
| Setif | – |
| Tébessa | – |
| Tindouf | – |
| Tlemcen | – |
Puis-je effectuer l’enregistrement en ligne pour mes compagnons de voyage ?
Les passagers avec la même référence de réservation peuvent s’enregistrer en même temps (jusqu’à 9 passagers), il suffit de sélectionner les passagers à enregistrer en cochant la case appropriée.
How can i contact you ?
If you want to send us your questions, comments and suggestions or if you want to make a claim, you can do this via our contact forms. For further information you can contact our Call Center or any AIR ALGERIE agencies.
HOW CAN I MAKE A CLAIM ?
- By sending you claim by letter to Air Algérie Office where you ticket has been purchased ,
- On the complaints registers available on air algerie offices,
- For frequent flyers program claims : by email to: [email protected]
- For any related issues (purchase, bookings, payments) by credit cards on www.airalgerie.dz web site : by email to: [email protected],
- For any related issues (purchase, bookings, payments) by Algérie Poste Card EDAHABIA on www.airalgerie.dz web site : by email to: [email protected],
- For any related issues (purchase, bookings, payments) on www.airalgerie.dz, by EDAHABIA card by email to: [email protected], or by CIB card by email to: [email protected],
- For any claim related to flight delay or cancellation by sending you claim by letter to the nearest Air Algérie Office to your place of residence
- For baggage issues by an immediate claim to airport service “Litige Bagages” of your arrival or by completing required information on line claim form. Lien vers formulaire
WHAT INFORMATION I HAVE TO PROVIDE UNDER MY CLAIM?
You must provide all information required to process your request as the name of the customer, thetravel information ,the subject of the request or the claim and the supporting documents.
| Customer information | Travel information |
| Name /First Name | Travel Date |
| Tel (Home / Mobile /Fax) | Trip (Departure city-Arrival City) |
| N° flight | |
| N° Ticket |
Enrollment in the Air Algerie Plus Program
How to join the Air Algerie Plus program?
Enrollment is open to persons aged 18 years and over. Visit airalgerie.dz, click on “Air Algérie Plus,” then “Become a member,” and complete the online form.
How to request an Air Algerie Plus card?
The digital card is sufficient to benefit from the program advantages. You can print your loyalty card from airalgerie.dz Log in with your card number (excluding “AH” and spaces) and your password, then click on the card image to print it.
How to join the family program and become the responsible party?
Send the following information to [email protected]: Name, surname, date of birth of minors, email addresses (which must be unique and cannot be shared between members), relationship to the head of the family, and the head of the family’s card number. Members aged between 2 and 17 will receive a Fly.In card number. Adult members can be added via the “Relations” section of your account.
Account Management
I can’t access my account even though my password is correct. What should I do?
If you have tried to log in multiple times without success, your account may be locked. Send a password reset request by email to [email protected] along with a copy of your ID.
I forgot my password. What should I do?
Go to Air Algérie Plus section on Air Algérie website , click on “Log in” then “Request a new password.” Follow instructions to receive a new password via email.
How can I check my miles balance on my account?
Log in to airalgerie.dz as an Air Algérie Plus member. Your miles balance will appear on the main page of your account.
Miles and Rewards
What are reward miles?
Reward miles allow you to redeem rewards such as excess baggage, upgrades, or free tickets. They appear in section “Your Balance” of your account.
What are qualifying miles?
Qualifying miles are accumulated from flights completed in the last 24 months. They are also found in section “Your Balance”.
What are expiring miles?
Miles expire on 31st December at the 3rd year after credited flight . For example, miles earned on 2 nd February 2024 will expire on 31st December 2027.
How long are reward miles valid?
Miles remain valid for 36 months from the date they are credited. passed this time, they expire.
Rewards and Exchanges
How can I use the miles I have accumulated?
You can exchange your miles for a free ticket, an upgrade, an additional 23kg piece of baggage, or an extra bag weight up to 9 kg.
How to redeem for excess baggage?
If you have enough miles, send an email to [email protected] with your card number, prefered flight (i.e Algiers-Paris), your ticket number, and the weight of your baggage.
The request must be made at least 3 working days before departure.
How to redeem for an upgrade?
Visit the nearest Air Algérie agency if you have enough miles for an upgrade. The upgrade is valid for a one-way ticket purchased at full fare. Additional amount due to taxes should be payed by the the beneficiary.
How to redeem for a free ticket?
Choose and exchange your miles for a free ticket on airalgerie.dz or visit an Air Algérie agency. To modify or cancel a free ticket, contact an Air Algérie agency or send a cancellation request to [email protected] if purchased online.
How to transfer reward miles to another person?
Miles transfers are made between accounts. Send an email to [email protected] with the account numbers and amount to be transferred. Annual transfer limits vary by card level.
Can I transfer my reward to another person?
Only ticket rewards can be transferred to a third party and are issued in the name of the member or another person of their choice.
Can I use two rewards on the same flight?
No, you cannot combine two rewards, such as a free ticket with excess baggage, on the same flight.
Upgrading and Maintaining your level
How to upgrade to a higher tier?
To move to a higher tier, you must accumulate a certain number of qualifying miles or segments. Upgrading occurs automatically once the criteria are met.
How to maintain your tier?
To maintain the Chelia level, you must accumulate at least 15,000 qualifying miles or 10 qualifying segments before your card expires. For the Tahat level, you need 30,000 qualifying miles or 26 qualifying segments.
Family Program
How to join the family program and become the responsible party?
Send the following information to [email protected]: Name, surname, date of birth of minors, email addresses (which must be unique and cannot be shared between members), relationship to the head of the family, and the head of the family’s card number. Members aged between 2 and 17 will receive a Fly.In card number. Adult members can be added via section “Relations” of your account.
Each member should present his card number for each trip, at the time of purchase and during the check-in at the airport.
How is miles accumulation handled in the family program?
Members over 18 accumulate miles in their own accounts. The family head receives a bonus for each flight taken by a family member. Members under 18 accumulate 50% of the miles traveled.
I am the family head and want to check a minor’s miles account. How can I do this?
To view details of a minor’s account, send an email to [email protected] to update the minor’s email address and receive their password.