This Privacy Policy Outlines Air Algérie commitments regarding the protection of personal data collected and processed for air transportation, booking management, customer relations and all digital services. It has been developed in accordance with Algerian Law No. 18-07 of 10 June 2018, as amended and supplemented by Law No. 25-11 of 24 July 2025, relating to the protection of individuals with regard to the processing of personal data.

It also complies with the relevant laws and regulations in countries where the company operates and/or where data subjects reside, to the extent that these provisions apply to the processing carried out (in particular due to place of establishment, the place of processing, the data subjects’ place of residence or the services offered). In this respect, when certain processing operations fall within the scope of the General Data Protection Regulation (GDPR), particularly for passengers located in the European Union, Air Algérie applies the corresponding requirements. This policy is part of the company’s quality approach, which aims to ensure
regulatory compliance and control of its internal processes.

For the purposes of booking, check-in, and travel, Air Algérie collects information that is strictly necessary for the provision of its services and comply with its legal and regulatory obligations.

This data includes identification information (surname, first name, date of birth, nationality, travel document details and, where applicable, visa information), contact details (address, telephone number and email address), trip and booking information (itinerary, booking reference, flight preferences, requested services and boarding passes) and payment and billing information.
Depending on the requested services and/or security and border control requirements, additional information may be processed (e.g. special assistance, complaints, incidents and other data necessary for passenger assistance).

Technical data such as IP addresses, login IDs and cookies may also be collected when using our digital platforms.

As the data controller, Air Algérie is committed to ensuring the lawful, fair and transparent processing of personal information, limited to the purposes strictly necessary for managing the provided services. The collected data is used exclusively for the following:

• Managing reservations and flights, check-in, boarding and assistance operations, and handling complaints.
• Ensuring the administrative and financial management of services (payment, billing, refunds and dispute management).
• Complying with legal and regulatory obligations regarding aviation security and border control.
• Communicating with passengers (flight notifications and assistance in case of changes).
• Managing loyalty programs and Offering personalized promotions where required by regulations and in accordance with the rights of the individuals concerned (particularly the right to object and/or consent, as applicable).
• Improve our services and ensure an optimal travel experience (statistics, satisfaction measurement and improvement of our digital platforms).

Our websites and applications use cookies and similar technologies to make bookings easier, personalize the user experience and analyze audience data. You can manage your cookie preferences via the cookie management module on our platforms and/or directly from your browser settings.

The processing of your data is based on:

• Your explicit consent for certain purposes (marketing, electronic prospecting and loyalty programs).
• The performance of the air transport contract concluded with the company.
• Compliance with legal and regulatory obligations imposed by the competent authorities.
• The company’s legitimate interest in ensuring the security of its systems and improving its services.

Personal data will be retained for the period necessary to fulfill the purposes outlined above, in accordance with legal, regulatory and operational requirements.

In accordance with current regulations, each data subject has the following rights relating to their personal data:

• Access to personal data.
• The right to rectify inaccurate or incomplete information.
• Erasure of data (‘right to be forgotten’), under the conditions provided for by applicable regulations.
• The right to object to processing, particularly for commercial prospecting purposes.
• Restriction of processing under certain conditions.
• Withdraw consent at any time if processing is based on consent.

Any request relating to the exercise of these rights may be addressed to the company’s Data Protection Officer (DPO).

The DPO is responsible for processing the request in accordance with a formal procedure and within the regulatory time limits.
DPO Air Algérie – Siège d’Air Algérie, Saïd Ait Messaoudene – No. 01 Quartier d’affaires d’Alger Commune de Bab Ezzouar
Email: [email protected]
For Italy: Quattro Fontane, 177/178, Rome-PEC: [email protected]

A level of security appropriate to the risks associated with data processing is being ensured by Air Algérie through the implementation of technical and organizational measures.

These measures include access control devices, authentication mechanisms, encryption solutions, traceability systems, and internal incident management procedures.
Air Algérie also ensures that its staff is aware of and trained in these measures to guarantee the ongoing and controlled protection of the data provided to it by its customers and passengers.

Additionally, Air Algérie ensures that its service providers and partners with access to data apply appropriate security measures.

Within the scope of its activities, the Company may be required to disclose certain data to public authorities (customs, police, and immigration), security and safety services, service providers, airline partners, IT service providers, financial institutions and data processors.

All data transfers are governed by contractual measures that guarantee the confidentiality, integrity, and security of the information. When transfers must be made to third countries, the company ensures that appropriate safeguards are in place, in accordance with Law 18-07 and international data protection standards.

This policy is regularly reviewed to ensure it aligns with legal, technological, and organizational developments.

The company is committed to continuous improvement and updating the necessary measures to ensure optimal protection of customer and passenger data.