{"id":26389,"date":"2024-06-13T11:51:07","date_gmt":"2024-06-13T10:51:07","guid":{"rendered":"https:\/\/airalgerie.dz\/fra\/?page_id=26389"},"modified":"2026-09-10T11:51:21","modified_gmt":"2026-09-10T10:51:21","slug":"claim-2","status":"publish","type":"page","link":"https:\/\/airalgerie.dz\/fra\/en\/claim-2\/","title":{"rendered":"claim"},"content":{"rendered":"
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Claim<\/h3>\n\n
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Cancellation or flights delay, denied boarding, behavior, and services <\/h2>\n\t\"toggle<\/span>\n<\/div>\n
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If you wish to file a claim relating to a delay, a cancellation of flight or a denied boarding, a behavior, services provided, … .we invite you to send your claim via our\u00a0complaints<\/a>\u00a0platform.<\/p>\n<\/div>\n\n

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Baggage incident<\/h2>\n\t\"toggle<\/span>\n<\/div>\n
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If upon arrival at destination airport, you notice the absence of your baggage or its deterioration, you must immediately go to the Airport Baggage Complaints service  to report the incident, before leaving the airport.<\/p>\n\n

You will receive A document called a Property Irregularity Report (PIR), with a file number  that you should keep.<\/p>\n\n

In case of absence of a response to your request filed at the airport, AIR ALGERIE  offers you the opportunity to relaunch your request by sending a written claim by post to the address of AIR ALGERIE representation nearest to your place of residence  (See list).<\/p>\n\n

The claim must contain the following information:<\/p>\n\n