{"id":26384,"date":"2024-06-13T11:47:47","date_gmt":"2024-06-13T10:47:47","guid":{"rendered":"https:\/\/airalgerie.dz\/fra\/?page_id=26384"},"modified":"2026-09-10T11:45:56","modified_gmt":"2026-09-10T10:45:56","slug":"reclamation-3","status":"publish","type":"page","link":"https:\/\/airalgerie.dz\/fra\/reclamation-3\/","title":{"rendered":"RECLAMATION"},"content":{"rendered":"<div class=\"wp-block-group slider pageheader is-layout-flow wp-block-group-is-layout-flow\"><div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><\/div><div class=\"wp-block-group container mb-50 is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading has-vivid-red-color has-text-color\">R\u00e9clamation<\/h3>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group accordion is-layout-flow wp-block-group-is-layout-flow\"><div class=\"accordion__header is-active\">\n\t<h2>Retard, annulation, refus d\u2019embarquement, comportement, prestations,\u2026.<\/h2>\n\t<span class=\"accordion__toggle\"><img decoding=\"async\" src=\"\/wp-content\/themes\/airalgerie\/images\/accordion.svg\" alt=\"toggle icon\" class=\"accordion__icon\" \/><\/span>\n<\/div>\n<div class=\"accordion__body is-active\">\n\t\n<ul><li>Vous souhaitez d\u00e9poser une r\u00e9clamation relative \u00e0 un \u00a0retard, une annulation de vol ou bien un refus d\u2019embarquement, un comportement, des prestations,\u2026.nous vous invitons \u00e0 adresser votre r\u00e9clamation via notre plateforme de<a href=\"https:\/\/doleances.airalgerie.dz\/fra\/website\/forms\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a0<\/a><a href=\"https:\/\/doleances.airalgerie.dz\/fra\/forms\" target=\"_blank\" rel=\"noreferrer noopener\">dol\u00e9ances<\/a>. <\/li><\/ul>\n<\/div>\n\n<div class=\"accordion__header \">\n\t<h2>Incident bagage <\/h2>\n\t<span class=\"accordion__toggle\"><img decoding=\"async\" src=\"\/wp-content\/themes\/airalgerie\/images\/accordion.svg\" alt=\"toggle icon\" class=\"accordion__icon\" \/><\/span>\n<\/div>\n<div class=\"accordion__body \">\n\t\n<p>Si \u00e0 votre arriv\u00e9e \u00e0 l\u2019a\u00e9roport de destination&nbsp; vous constatez&nbsp; l\u2019absence de votre bagage ou sa d\u00e9t\u00e9rioration,&nbsp; vous devez imm\u00e9diatement vous diriger vers le comptoir du service litiges bagages de l\u2019a\u00e9roport afin de&nbsp; signaler l\u2019incident, et ce avant de quitter l\u2019a\u00e9rogare.&nbsp;<\/p>\n\n<p>Un Constat d\u2019irr\u00e9gularit\u00e9 bagage \u00ab&nbsp;Property Irregularity Report- PIR&nbsp;\u00bb portant un num\u00e9ro de dossier vous sera remis,&nbsp; que vous devrez conserver.<\/p>\n\n<p>En cas d\u2019absence d\u2019une r\u00e9ponse \u00e0 votre requ\u00eate d\u00e9pos\u00e9e au niveau de l\u2019a\u00e9roport, la compagnie AIR ALGERIE vous offre la possibilit\u00e9 de relancer votre demande \u00e0 travers l\u2019envoi d\u2019une r\u00e9clamation \u00e9crite par voie postale \u00e0 l\u2019adresse de la repr\u00e9sentation AIR ALGERIE &nbsp;la plus proche de votre lieu de r\u00e9sidence. (Voir liste).<\/p>\n\n<p>La r\u00e9clamation doit comporter les informations suivantes&nbsp;:<\/p>\n\n<ul><li>Informations personnelles&nbsp;: Nom\/pr\u00e9nom, Adresse postale, Mail, T\u00e9l\u00e9phone,\u2026<\/li>\n\n<li>Informations voyage&nbsp;: Date du Voyage, Num\u00e9ro de billet, Num\u00e9ro de vol, Parcours<\/li>\n\n<li>Pi\u00e8ces justificatives&nbsp;:<\/li>\n\n<li>Une copie du constat d\u2019irr\u00e9gularit\u00e9 bagage (PIR)&nbsp;;<\/li>\n\n<li>Une copie de votre billet de transport et ceux des personnes qui ont effectu\u00e9 le voyage en m\u00eame temps que vous si tel \u00e9tait le cas&nbsp;;<\/li>\n\n<li>La carte d\u2019embarquement<\/li>\n\n<li>Le (s) talon d\u2019identification de votre (vos) bagage (s)&nbsp;;<\/li>\n\n<li>Le bulletin compl\u00e9mentaire de bagage \u00ab&nbsp;BCB&nbsp;\u00bb dans le cas d\u2019un exc\u00e9dent de bagage.<\/li><\/ul>\n\n<p>Veuillez-vous assurer que vos noms, adresse, num\u00e9ro de t\u00e9l\u00e9phone, Email soient corrects. Ces informations nous aideront \u00e0 restituer votre bagage le plus rapidement possible.<\/p>\n\n<h4 class=\"wp-block-heading\">Limites de responsabilit\u00e9<\/h4>\n\n<p>Veuillez consulter nos <a href=\"https:\/\/airalgerie.dz\/fra\/wp-content\/uploads\/sites\/4\/2026\/08\/cgt29062026.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">conditions de transport<\/a> pour en savoir plus sur les limites de notre responsabilit\u00e9 en mati\u00e8re de litiges bagages.<\/p>\n<\/div>\n\n<div class=\"accordion__header \">\n\t<h2>Achat sur notre site web<\/h2>\n\t<span class=\"accordion__toggle\"><img decoding=\"async\" src=\"\/wp-content\/themes\/airalgerie\/images\/accordion.svg\" alt=\"toggle icon\" class=\"accordion__icon\" \/><\/span>\n<\/div>\n<div class=\"accordion__body \">\n\t\n<p>Si vous avez rencontr\u00e9 un probl\u00e8me lors de la transaction effectu\u00e9e (r\u00e9servation, paiement\u2026) \u00a0sur le site Air Alg\u00e9rie, pour tout\u00a0achat effectu\u00e9 par carte bancaire internationale,\u00a0par la c<em>arte\u00a0EDAHABIA d&#8217;Alg\u00e9rie Poste<\/em>, ou par carte CIB nous vous invitons\u00a0a d\u00e9poser une r\u00e9clamation, via notre plateforme de<a href=\"https:\/\/doleances.airalgerie.dz\/fra\/forms\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a0dol\u00e9ances<\/a>.<\/p>\n\n<p>(s\u00e9lectionnez le moyen de paiement utilis\u00e9 lors de l\u2019achat)<\/p>\n<\/div>\n\n<div class=\"accordion__header \">\n\t<h2>programme de fid\u00e9lit\u00e9 AIR ALGERIE PLUS <\/h2>\n\t<span class=\"accordion__toggle\"><img decoding=\"async\" src=\"\/wp-content\/themes\/airalgerie\/images\/accordion.svg\" alt=\"toggle icon\" class=\"accordion__icon\" \/><\/span>\n<\/div>\n<div class=\"accordion__body \">\n\t\n<ul><li>Si vous \u00eates membre d\u2019AIR ALGERIE PLUS et vous rencontrez des probl\u00e8mes concernant la r\u00e9gularisation de vos miles, non r\u00e9ception de la carte, oubli de l\u2019identifiant et du mot de passe, avantages carte non&nbsp; appliqu\u00e9s,\u2026nous vous invitons \u00e0 nous saisir via <a href=\"https:\/\/doleances.airalgerie.dz\/fra\/forms\" target=\"_blank\" rel=\"noreferrer noopener\">doleances<\/a>.<\/li>\n\n<li>La r\u00e9clamation doit comporter les informations suivantes&nbsp;:<ul><li>Informations personnelles&nbsp;: Nom\/pr\u00e9nom, Mail, T\u00e9l\u00e9phone, Num\u00e9ro adh\u00e9rant \u2026<\/li>\n\n<li>Informations voyage&nbsp;: Date du Voyage, Num\u00e9ro de billet,<\/li><\/ul><\/li><\/ul>\n<\/div><\/div>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>Pour toute information suppl\u00e9mentaire vous pourrez vous adresser \u00e0 notre Call Center&nbsp; &nbsp;:<\/p>\n\n<p>Contact Center Air Alg\u00e9rie<\/p>\n\n<p>Alg\u00e9rie <mark style=\"background-color:#ffffff\" class=\"has-inline-color has-custom-aa-primary-color\">+213 21 98 63 63<\/mark><\/p>\n\n<p>France <mark style=\"background-color:#ffffff\" class=\"has-inline-color has-custom-aa-primary-color\">+33 1 76 54 40 00<\/mark><\/p>\n\n<p>Espagne <a href=\"tel:+34 9 12 69 34 34\">+34 9 12 69 34 34<\/a> \/ <a href=\"tel:+34 9 19 45 82 02\">+34 9 19 45 82 02<\/a><\/p>\n\n<p>Royaume Uni <a href=\"tel:+44 2045 253188\">+44 2045 253188<\/a><\/p>\n\n<p>Arabie Saoudite <a href=\"tel:+966 12 225 2160\">+966 12 225 2160<\/a><\/p>\n\n<p>Num\u00e9ro court -Alg\u00e9rie- <mark style=\"background-color:#ffffff\" class=\"has-inline-color has-custom-aa-primary-color\">3302<\/mark><\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamation Pour toute information suppl\u00e9mentaire vous pourrez vous adresser \u00e0 notre Call Center&nbsp; &nbsp;: Contact Center Air Alg\u00e9rie Alg\u00e9rie +213 21 98 63 63 France +33 1 76 54 40 00 Espagne +34 9 12 69 34 34 \/ +34 9 19 45 82 02 Royaume Uni +44 2045 253188 Arabie Saoudite +966 12 225 [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RECLAMATION - France - EUR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/airalgerie.dz\/fra\/reclamation-3\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RECLAMATION - France - EUR\" \/>\n<meta property=\"og:description\" content=\"R\u00e9clamation Pour toute information suppl\u00e9mentaire vous pourrez vous adresser \u00e0 notre Call Center&nbsp; 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