Claim

If you wish to file a claim relating to a delay, a cancellation of flight or a denied boarding, a behavior, services provided, ... .we invite you to send your claim  to our email address service-clients@airalgerie.dz or by post to the address of AIR ALGERIE representation nearest to your place of residence .(See list)

The claim must contain the following information:

• Personal Information: Surname/First name, Address, Email, Phone number…
• Travel Information: Date of travel, Ticket Number, Flight Number, itinerary ,
• Supporting documents: Copy of the ticket, Boarding card, Invoices related to expenditures incurred,...

If upon arrival at destination airport, you notice the absence of your baggage or its deterioration, you must immediately go to the Airport Baggage Complaints service  to report the incident, before leaving the airport.

You will receive A document called a Property Irregularity Report (PIR), with a file number  that you should keep.

In case of absence of a response to your request filed at the airport, AIR ALGERIE  offers you the opportunity to relaunch your request by sending a written claim by post to the address of AIR ALGERIE representation nearest to your place of residence  (See list).

The claim must contain the following information:

• Personal Information : Surname/First name, Address, Email, Phone number…
• Travel Information : Date of travel, Ticket Number, Flight Number, itinerary, 
• Supporting documents :  A copy of  the Property Irregularity Report (PIR)
• A copy of your ticket and those of the people who made the travel at the same time as you if this were the case,
• Boarding card,
• Baggage identification tag,
• Excess baggage ticket in case of excess baggage.

Please make sure that your information related to surname, address, phone number, Email is correct. This information will help us to return your baggage as quickly as possible.

Limitations of liability

Please see our conditions of carriage to learn more about our liability limitations about Mishandled baggage.

If you have experienced any problems during the transaction (booking, payment ...) on the Air Algerie website, we invite you to use our contact forms.

You can also send us your claim by email

• To helpdesk@airalgerie.dz for any purchase made with international credit card,
• To helpdesk-ccp@airalgerie.dz fo any purchase made with Algérie Poste Card EDAHABIA
• To helpdesk-cib@airalgerie.dz for any purchase made with CIB card.

The claim must contain the following information:

• Personal Information: Surname/First name, Email, Phone number,…
• Travel Information: Origin/Destination, Date of transaction (buying),
• Supporting documents: Payment reference, file number, ticket number, form of payment (VISA or CIB)

If you are a member of AIR ALGERIE PLUS and you have problems concerning the regularization of your miles, not receiving the card, forget your login and/or password, card advantages not applied, ... we invite you to send us an e-mail at: airalgerieplus@airalgerie.dz or by fax at: + 213 (0) 23 50 23 90 The claim must contain the following information :

• Personal Information: Surname/First name, Email, Phone number , Membership number…
• Travel Information: Date of travel, Ticket Number.

Using a mediator in France only: If our response at your claim, made on our website, sent by Email or by post didn’t satisfy you, please contact for free the mediation service of the AME (Association des Médiateurs Européens ) :

• By email visiting AME website : www.mediationconso-ame.com

• by post by registered letter with acknowledgment of receipt to: Association of European Mediators AME - 11 place Dauphine 75001 Paris - and under the reference "Mediation Consumer SPA AIR ALGERIE"