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Request or complaint related to Air Algerie plus : For any request or claim related to our frequent flyer program “Air Algerie plus”, please send your request or claim by e-mail to the following address : [email protected] or by fax +213 (0) 23 50 23 90.
Other request or claim:
HOW CAN I MAKE A CLAIM ?
- By sending you claim by letter to Air Algérie Office where you ticket has been purchased ,
- On the complaints registers available on air algerie offices,
- For frequent flyers program claims : by email to: [email protected] or fax to: +213 (0) 23 50 23 90. Visit the Air Algérie Plus section which contains all the updated information about the program,
- For any related issues (purchase, bookings, payments) by credit cards on www.airalgerie.dz web site : by email to: [email protected],
- For any related issues (purchase, bookings, payments) by CIB card on www.airalgerie.dz web site : by email to: [email protected],
- For any claim related to flight delay or cancellation by sending you claim by letter to the nearest Air Algérie Office to your place of residence
- For baggage issues by an immediate claim to airport service "Litige Bagages" of your arrival or by completing required information on line claim form. Lien vers formulaire
WHAT INFORMATION I HAVE TO PROVIDE UNDER MY CLAIM?
You must provide all information required to process your request as the name of the customer, thetravel information ,the subject of the request or the claim and the supporting documents.
Customer information Name /First Name Address (City / Country / Zip Code) Tel (Home / Mobile /Fax) Travel information Travel Date Trip (Departure city-Arrival City) N° flight N° Ticket