FREQUENTLY ASKED QUESTIONS AIR ALGERIE PLUS

Membership is online on our website www.airalgerie.dz. Your Membership is activated from the first flight.

Registration for the program is open to people over 18 years old. However, registration of young people between the ages of 02 and 18 can be done as part of the family program (via the Contact Center).

Join the Air Algérie plus program if you are not yet a member and then form a family between 02 and 08 members at most (parents, spouse, children).

For more information, please consult terms and conditions for the family program.

All members over the age of 18 will continue to accumulate their miles in accordance with the terms and conditions of the Air Algérie Plus program, each on their own account, the family head will earn a bonus of 50% of miles for each flight made by a member of his family.

Members under the age of 18 will earn a total of 50% of the distance traveled by presenting their card each time they travel.

For more details on the activities carried out by a minor, you will be asked to contact our call center at +213 21 98 63 63.

To recover your password, go to our website, click on "forgotten password" and follow the instructions, your password will be sent to your mailbox.

If you tried to enter your password multiple times, your miles account is locked. To reset your password and unlock your account, please send your request by email.

To print your loyalty card or keep a copy, please go to  www.airalgerie.dz , Log in with your card number (without AH and spaces) and password by clicking on Member Login, then click on the image of the card that appears.

Air Algérie Plus offers * additional baggage allowance depending on your tier level:

• 05 KG excess baggage for the DJURDJURA card. **
• 10 KG excess baggage for the CHELIA * tier or an additional 23Kg piece on Montreal and Beijing
• 20Kg excess baggage for TAHAT * tier or an additional 23Kg piece on Montreal, Dubai and Beijing

(*)Not valid for destinations where the authorized weight is per piece « piece concept »

(**) the card DJURDJURA on paper, or electronic version is sufficient to benefit from the advantages related to this level.

If you have a Chelia or Tahat card, Air Algérie plus entitles you to an extra piece of up to 23 kg on the Beijing and Montreal destinations.

For Dubai, this benefit is reserved only for Tahat members.

Once you are logged in as an Air Algérie plus member, you will find your miles balance in the upper right corner of the main page.

You can redeem your miles for a reward ticket, an upgrade from a full-fare ticket or an excess baggage allowance of 5, 10, 20 or 30 kg or 23 Kg on Montreal, Beijing and for sixth freedom flights from/to Africa.

To reach the next level, you must have reached a certain number of tier miles or tier segments, see the "Access to upper levels" section.

Miles remain valid 3 years from the date of their credit. Expiration of miles occurs each 31 Dec of n+3 year.

The period of validity of award miles expiring on December 31st 2020 is automatically extended by one year. If your miles have not been extended or processed, or if they are displayed incorrectly on your account, you don't have to worry. Be sure that your miles remain valid until December 31st, 2021, you can redeem them when you need to travel.

If you have traveled and have failed to provide your Member ID, or your flight is missing, go to your account and click on “My Activities” and “Claim Missing Miles”. fill in the form with the exact information of the missing trip. You will be able to claim missing miles from 07 days to 06 months from the date of your flight.

Check your miles balance, book and take your reward ticket from your Air Algérie agency (subject to availability of seat) or by accessing the www.airalgerie.dz website and click on redeem miles. Taxes and fees are in charge of the beneficiary.

Only the ticket reward can be offered to a person of your choice.

To modify or cancel a free ticket, contact an Air Algérie agency. To learn more, please see the termes and conditions.