FREQUENTLY ASKED QUESTIONS AIR ALGERIE PLUS
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HOW TO ENROLL TO AIR ALGERIE PLUS PROGRAM ?
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Membership is online on our website www.airalgerie.dz. Your Membership is activated from the first flight.
Registration for the program is open to people over 18 years old. However, registration of young people between the ages of 02 and 18 can be done as part of the family program (via the Contact Center).
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HOW TO JOIN THE FAMILY PROGRAM AND BECOME THE HEAD ?
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Join the Air Algérie plus program if you are not yet a member and then form a family between 02 and 08 members at most (parents, spouse, children).
For more information, please consult terms and conditions for the family program.
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HOW ARE MILES ACCUMULATED IN THE FAMILY PROGRAM ?
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All members over the age of 18 will continue to accumulate their miles in accordance with the terms and conditions of the Air Algérie Plus program, each on their own account, the family head will earn a bonus of 50% of miles for each flight made by a member of his family.
Members under the age of 18 will earn a total of 50% of the distance traveled by presenting their card each time they travel.
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I AM RESPONSIBLE FOR THE FAMILY AND I WANT TO CHECK THE MILES ACCOUNT OF A MINOR. HOW TO DO ?
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For more details on the activities carried out by a minor, you will be asked to contact our call center at +213 21 98 63 63.
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I FORGOT MY PASSWORD, WHAT SHOULD I DO ?
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To recover your password, go to our website, click on "forgotten password" and follow the instructions, your password will be sent to your mailbox.
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I CAN NOT ACCESS MY ACCOUNT KNOWING THAT MY PASSWORD IS CORRECT ?
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If you tried to enter your password multiple times, your miles account is locked. To reset your password and unlock your account, please send your request by email.
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HOW CAN I APPLY FOR AN AIR ALGÉRIE PLUS CARD ?
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To print your loyalty card or keep a copy, please go to www.airalgerie.dz , Log in with your card number (without AH and spaces) and password by clicking on Member Login, then click on the image of the card that appears.
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AM I ENTITLED TO ADDITIONAL EXCESS BAGGAGE ?
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Air Algérie Plus offers * additional baggage allowance depending on your tier level:
- 05 KG excess baggage for the DJURDJURA card. **
- 10 KG excess baggage for the CHELIA * tier or an additional 23Kg piece on Montreal and Beijing
- 20Kg excess baggage for TAHAT * tier or an additional 23Kg piece on Montreal, Dubai and Beijing
(*)Not valid for destinations where the authorized weight is per piece « piece concept »
(**) the card DJURDJURA on paper, or electronic version is sufficient to benefit from the advantages related to this level.
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ON LONG-HAUL ROUTES, AM I ENTITLED TO AN ADDITIONAL BAGGAGE ALLOWANCE ?
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If you have a Chelia or Tahat card, Air Algérie plus entitles you to an extra piece of up to 23 kg on the Beijing and Montreal destinations.
For Dubai, this benefit is reserved only for Tahat members.
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HOW MANY MILES DO I HAVE ON MY ACCOUNT ?
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Once you are logged in as an Air Algérie plus member, you will find your miles balance in the upper right corner of the main page.
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HOW CAN I BENEFIT FROM THE MILES I HAVE ACCUMULATED ?
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You can redeem your miles for a reward ticket, an upgrade from a full-fare ticket or an excess baggage allowance of 5, 10, 20 or 30 kg or 23 Kg on Montreal, Beijing and for sixth freedom flights from/to Africa.
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HOW TO ACCESS THE TOP TIER LEVEL ?
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To reach the next level, you must have reached a certain number of tier miles or tier segments, see the "Access to upper levels" section.
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WHAT IS THE VALIDITY PERIOD OF MY MILES ?
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Miles remain valid 3 years from the date of their credit. Expiration of miles occurs each 31 Dec of n+3 year.
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MY AWARDS MILES ARE EXPIRING, WHAT SHOULD I DO?
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The period of validity of award miles expiring on December 31st 2020 is automatically extended by one year. If your miles have not been extended or processed, or if they are displayed incorrectly on your account, you don't have to worry. Be sure that your miles remain valid until December 31st, 2021, you can redeem them when you need to travel.
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I hold a superior card which validity is going to expire. Will I maintain my current status?
- Due to the health crisis linked to Covid-19, Air Algerie Plus program decided to extend the card status of their members for a period of 24 months in order to allow them to travel with confidence and serenity. Chelia or Tahat member whose card validity expires will keep his current card level for 02 years instead of 01 year even if this one would not have accumulated the required amount.In addition, the accrual of tier miles and tier sectors will be done over the last 24 months instead of 12 months hence extension of the qualification period by an additional 12 months.
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What is the number of tier miles or tier sectors to renew my tier card?
- Knowing that the COVID19 pandemic has harmed a large number of travelers around the world, Air Algerie plus program decided to reduce the number of tier miles or tier sectors required for the renewal of your card level: ü .To maintain Chelia level: 15000 tier miles / or 10 tier sectors instead of 22000 / 13. ü .To maintain Tahat level: 30000 tier miles / or 26 tier sectors instead of 38000 / 29. With this special offer, you have more flexibility to maintain your card level.
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WHEN CHECKING MY ACCOUNT, I NOTICED THAT MY LAST FLIGHT WAS MISSING ?
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If you have traveled and have failed to provide your Member ID, or your flight is missing, go to your account and click on “My Activities” and “Claim Missing Miles”. fill in the form with the exact information of the missing trip. You will be able to claim missing miles from 07 days to 06 months from the date of your flight.
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WHAT ARE THE STEPS TO GET A FREE TICKET REWARD ?
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Check your miles balance, book and take your reward ticket from your Air Algérie agency (subject to availability of seat) or by accessing the www.airalgerie.dz website and click on redeem miles. Taxes and fees are in charge of the beneficiary.
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CAN I OFFER REWARD TO ANOTHER PERSON ?
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Only the ticket reward can be offered to a person of your choice.
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CAN I CHANGE OR CANCEL MY REWARD TICKET ?
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To modify or cancel a free ticket, contact an Air Algérie agency. To learn more, please see the termes and conditions.
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